Medical Information & Resources

Medical Information about Illumina Products

Medical Information and Resources

This online resource is intended for health care providers seeking medical information about Illumina products. You can also submit a request for independent medical education grants, medical research support, and sponsorships, or find educational resources.

Medical Information Requests

Do you have a medical question concerning an Illumina product? Contact us using the form below to receive evidence-based medical information.

For general inquiries, please complete the form found on our contact page.

Submit a Medical Information Request

Fill out the required information below and we’ll respond to your request as soon as possible.

The Illumina website may contain medical information about Illumina devices and assays that are not applicable to your country and may not be consistent with the locally approved intended use indication. For details, refer to your local package insert for the relevant product.

Health care providers may use this form to submit requests for medical and scientific information related to Illumina products. If you are a patient or caregiver, please consult with your physician.

Visit the Illumina Privacy Policy page for detailed information about the personal data Illumina processes, how Illumina processes it, and for what purposes.

I consent to the processing of my personal data for the purpose of responding to my inquiry and in accordance with the Illumina Privacy Policy.

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Your medical inquiry has been received.

A member of the Illumina Medical Information team will be in touch soon with a response to your inquiry.

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Questions or issues? Please reach out to

We are a medical device company and not a substitute for professional advice from health care professionals. For any medical emergency or clinical advice, please consult your physician. Medical Information Requests will be reviewed during our regular business hours. The usual response time is 3-5 business days.

Product Usage Questions and Complaints

For questions about how to use our products, or to report a complaint, please visit our support site or email

Grants and Sponsorships

Illumina offers medical education grants, medical research support, and sponsorships.

Learn More

Education and Training

Find educational resources designed for medical professionals in reproductive health, oncology, and rare diseases.

Learn More

Frequently asked questions

For general inquiries, please complete the form found on our contact page.

Explore Illumina products or see all areas of interest to find information tailored to specific fields such as oncology, reproductive health, and genetic diseases.

Find support for IVD products or IVD instruments under Manuals and Support. Visit the Documentation page for any product or instrument to download package inserts and other documents. You can also search for a particular product’s package insert on our website.

These files can be found on our Safety Data Sheet page. You can also find user guides for products and instruments on our support site.